返金・キャンセルポリシー

All payments are final and non-refundable. Please be sure before you pay.

A listing is a digital service that is delivered immediately. The moment your payment is confirmed, your listing is created or moved up, your amount is counted on the public board, your profile page goes live, and your share card becomes available. There is nothing to return.

By completing checkout you expressly request that we begin this digital service immediately, and you acknowledge that you therefore lose any statutory right of withdrawal or cooling-off period, to the extent the law allows that right to be waived.

• Someone paid more than you and took a higher position.
• Your listing received fewer clicks than you expected.
• You changed your mind, or listed the wrong destination by mistake.
• You were placed in a category you dislike. Contact us and we will re-categorise it, at no charge.
• The site was temporarily unavailable.
• Your listing was removed for breaching the Terms.

You can ask us to take your listing down at any time and we will remove it. Taking a listing down does not undo a completed payment and does not produce a refund.

Some countries give consumers rights that cannot be waived by agreement. Where such a right applies to you, we honour it, regardless of anything above. If you believe you have one, write to us and explain — we would much rather sort it out directly than have you go to your bank.

If you were charged and your listing did not appear, if you were charged twice, or if you did not authorise a payment at all, that is a genuine error and we will fix it. Email support@top1board.com with the email address you paid from and the approximate time. Please contact us before starting a chargeback — we can usually resolve it faster than your bank can.

If you are not satisfied with our response, you can escalate to our grievance officer, Piyush Yadav, at grievance@top1board.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.